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Supported syncing

TypeDescriptionSupported Sync ModesAPI Reference
UsersSync data from any source to Medallia usersUpsertUsers docs

For more information about sync modes, refer to the sync modes docs.

Connect to Medallia

Go to the Destinations overview page and click the Add destination button. Select Medallia and click Continue. You can then authenticate Hightouch to Medallia.

Enter the following required fields into Hightouch:

  • (Optional) Company name: Enter your company name.
  • Tenant name: Enter your Medallia tenant name.
  • Client ID: Enter your client ID.
  • Client secret: Enter your client secret.

To obtain your client ID and client secret, go to your Medallia setup console and follow these steps:

  • Navigate to IntegrationsOauth.
  • Find the client you want to use and copy your Client ID.
  • If you don't have a client secret for the selected client, generate a new client secret.
  • Navigate to CompanyUsers
  • Go to the User Edit Roles tab and ensure the client has sufficient permissions to edit the roles you will be syncing.

Sync configuration

Once you've set up your Medallia destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Medallia destination you want to sync to.

Syncing users

Sync data from any source to Medallia users.

Record matching

To match rows from your model to users in Medallia, you need to select the model column that contains the Username values.

Field mapping

Hightouch lets you sync contact fields via field mapping. You can map data from any of your model columns to the default contact fields. Ensure your model columns data types match the data types of the fields you want to sync to.

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.

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Last updated: Dec 15, 2023

On this page

Supported syncingConnect to MedalliaSync configurationSyncing usersTips and troubleshootingCommon errorsLive debuggerSync alerts

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