Send your product, marketing, and transactional emails for your app with Loops, the email platform built for SaaS. Empower your marketing teams to create, send and track beautiful email campaigns.
View Loops's documentation.
Supported syncing
| Type | Description | Supported Sync Modes | API Reference |
|---|---|---|---|
| Contacts | Sync data from any source to Loops contacts | Upsert, Update, Insert | Contacts docs |
For more information about sync modes, refer to the sync modes docs.
Connect to Loops
Go to the Destinations overview page and click the Add destination button. Select Loops and click Continue. You can then authenticate Hightouch to Loops.
Enter the following fields into Hightouch:
- API key
Sync configuration
Once you've set up your Loops destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Loops destination you want to sync to.
Syncing contacts
Sync data from any source to Loops contacts.
Record matching
To match rows from your model to contacts in Loops, you need to select a model column and corresponding Loops field. You can match on any of the following Loops fields:
- User Id
In Insert mode, Loops automatically generates an identifier for every new record synced, so there is no need to match an existing record.
Field mapping
Hightouch lets you sync contact fields via field mapping. You can map data from any of your model columns to default and custom contact fields. Loops requires the Email field, so you must map it to complete your configuration. If you send data for a custom field that doesn't exist, Hightouch adds the field. Ensure your model's columns have the same data types as the fields you want to sync to.
For the mailingLists object, the API expects JSON objects with key-value pairs where the key is a mailing list ID and the value is a boolean denoting if the contact should be added (true) or removed (false) from the list. Go to API Docs for Mailing Lists to learn more.
{
"example-mailing-list-id-1": true,
"example-mailing-list-id-2": false
}Delete behavior
The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:
| Behavior | Description |
|---|---|
| Do nothing | Keep the contact in Loops with all its synced fields |
| Clear | Clear all the mapped fields, but keep the contact in Loops |
| Delete | Delete the synced contacts from Loops |
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.