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Totango

Enrich your customer success platform with rich customer data from your warehouse to improve product adoption and reduce churn

Setup

To configure your Totango destination you will need to provide the following information: Service ID and API Key.

Service ID

To find your Service ID, you'll need to go to the upper right hand corner of the Totango dashboard, which is your profile picture. It will be listed at the bottom of the small context window that pops up.

Your service id is listed as a string which we only need one part. In the screenshot above, the full service id is 'SP-229775-0'. We will only need the middle part of the id to autheticate with Totango. Using the example provided, you would only need to use '229775' when filling out the destination details on the Hightouch destination setup page.

API Key

To find your API Key, you'll need to go back to your profile picture.

When you click on it, you will want to go to 'Edit profile'.

Once in your profile you'll want to go to the 'Integrations' page.

On the Integrations you will find your API Token Key. You will use this key when filling out the destination details on the Hightouch destination setup page.

Supported Modes

The Totango destination supports the upsert mode:

  • Upsert — Upsert mode pushes new accounts or account users to Totango and updates fields that change in your warehouse.

    Need help?

    Our team is relentlessly focused on your success. We're ready to jump on a call to help unblock you.

    • Connection issues with your data warehouse?
    • Confusing API responses from destination systems?
    • Unsupported destination objects or modes?
    • Help with complex SQL queries?

    Feature Requests?

    If you see something that's missing from our app, let us know and we'll work with you to build it!

    We want to hear your suggestions for new sources, destinations, and other features that would help you activate your data.

On this page

SetupService IDAPI KeySupported Modes

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