Ortto brings the customer data platform, customer journey marketing, and customer journey analytics together to grow your SaaS business.
Enrich people and organization objects in Ortto and keep them up-to date with changes from your data warehouse. This destination also empowers you to customize your audiences by subscribing or unsubscribing people from them based on custom criteria.
|Sync Type||Description||Supported Sync Modes|
|Person||Sync records to Ortto people||Upsert, Update|
|Organization||Sync records to Ortto organizations||Upsert, Insert|
|Audience||Subscribe or unsubscribe people from audiences||Insert|
Connecting Ortto to Hightouch requires an Ortto API Key. You can retrieve it by following these steps:
- Navigate to Data sources under More in the Ortto UI.
- Create a new data source by selecting Custom API (advanced).
- Enter an API name, for example "Hightouch."
- Copy your Private API key into Hightouch.
If you need further details on creating an Ortto API key, check out the Ortto documentation.
You can upsert, update, or insert people in Ortto based on records in your query results.
You can match rows in your model with people on the following fields:
- External ID
You can sync columns from your query results to people's default and custom fields.
You have the following options for how Hightouch should handle rows leaving your query results:
|Behavior||Description||Supported Sync Modes|
|Do nothing||Keep the person object in Ortto||Any|
|Clear||Clear the mapped fields but keep the person object in Ortto||Update|
|Delete||Delete the person object from Ortto completely||Upsert|
You can perform upsert or insert organizations in Ortto based on records in your query results.
You can match rows in your model with organization on the following fields:
You can sync columns from your query results to an organization's default and custom fields.
Subscribe people to audiences in Ortto when records for them appear in your query results.
You can match rows in your model with people in Audience on email only.
Records that no longer appear in your query results are unsubscribed from Ortto audiences.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.