What's new

The Health tab gives you real-time visibility into agent pipeline runs, channel delivery rates, and outcome data freshness. Agent alerting proactively notifies you when something goes wrong — run failures, stalled agents, slow runs, or drops in recommendation volume. Every agent ships with a default failure monitor, and you can route alerts to Slack, Email, PagerDuty, SMS, or Webhooks.

Bulk eligibility guardrail editing now supports merging new conditions with existing per-message guardrails instead of replacing them. A toggle lets you choose between adding to existing guardrails or replacing all guardrails when editing in bulk.

The messages table now shows a sortable Audience column with the eligible audience size for each message. Hover over the count to see which channel and message-level eligibility filters are applied. Messages not yet included in a recommender run display "Pending" with an option to calculate on demand.

Preview emails in dark mode directly within the Lifecycle Studio canvas.

Preview email templates with sample variable values before exporting to your ESP. Fill in sample values for variables and conditional logic to see exactly how the email renders.

The Journeys canvas is noticeably faster when dragging nodes, selecting steps, and opening details, especially on larger flows.

Copy filter conditions from an audience directly into the trait enrichment builder, including conditions based on related and event models. Eliminates manually rebuilding complex filter logic when creating trait enrichments that match existing audience conditions.

Related model filters in the Audience Builder support nested AND/OR condition groups. Each condition shows a menu option to wrap it in an AND/OR group for rules that combine required conditions with flexible alternatives on the same related record.

Audiences with string filters run faster when the underlying columns are set to case-sensitive in the schema. Workspaces created after March 2026 default to case-sensitive for new string columns.

Realtime event syncs support multiple custom event configurations in a single sync. Previously, forwarding multiple event types to the same destination required a separate sync for each.

The Event Debugger traces the full path an event takes through Hightouch — which streaming syncs it was sent through, whether any syncs filtered it out, what audience membership changes it triggered, and where the resulting entrance events went.

New Ometria destination — sync contacts, orders, products, and custom events via the Ometria push API.

New WebDAV destination — sync data to any WebDAV server as CSV, JSON, NDJSON, XML, or Parquet files.

Brand profiles let you define brand-specific logos, fonts, and context for ad and campaign generation. When creating ads or lifecycle campaigns, select which brand profile the agent should use.

Pinterest Ads data connector — connect Pinterest Ads reporting data so agents can answer questions and generate reports across your Pinterest campaigns.

Agents with a Klaviyo connection pull in engagement data over time, including conversions, not just metadata about flows, forms, and segments.

Run identity resolution in stages — configure graphs to run in sequence so the output of one step feeds into the next. Match on high-confidence fields first, then run broader matching on remaining records.

Test liquid templates against real data directly in sync configuration. Select a record from your model and see exactly what the rendered output looks like before your sync runs.

Array expansion automatically fans out array-typed source columns into individual destination rows, enabling one-to-many syncs from a single source row.

Coupon assignment in audience-based Journeys — assign per-user coupon codes and related values like expiration within a single Journey node.

Test sync tiles in Journeys by running test syncs against real or injected data, without modifying Journey logic.

Message delivery window guardrails let you restrict agent message delivery to specific time windows per channel.

Agent reports now support comment mode — leave comments on a generated report and an agent updates the instructions accordingly. PDF attachments are now available for email and Slack delivery.

New custom email editor with inline text editing, link management, and block styling. Image editor now works for all images, not just agent-generated ones.

New Knock destination — sync audiences, users, and objects to Knock for notification routing.

New Topsort destination — sync audiences to Topsort's Segments API for retail media network campaign targeting.

Google Ads via Data Manager — connect to Google Ads through Google's Data Manager API for new features and passwordless authentication.

Email notification when a draft is denied — draft authors now receive an email when their requests are rejected.

Queue backlog alerting for queue-based event sources — set thresholds for unprocessed event backlogs and receive alerts when they're exceeded.

New Google BigQuery Iceberg source via BigLake REST catalog — use BigQuery as a query layer on top of Iceberg tables.