Generate an access key by provisioning a Gainsight API in Administration > Integrations > Connectors > Create Connection. For more information, visit the Gainsight documentation.
Companies can be matched from your warehouse to your Gainsight destination using any filterable field as long as the value is unique.
If the selected field is not unique, the incorrect row may be updated.
For company objects, Hightouch can update the rows based on some external ID data in Gainsight. For example, a custom field in Gainsight called HTExternalId, which contains the ID of the company stored in your product database or data warehouse.
We can use this field as a merge rule to lookup the record in Hightouch and update it with mapped values.