After selecting Jira from our destinations catalog, you will be required to enter your Jira Domain,
Username, and API Token from your Jira account. Your Jira Domain is the text before .atlassian.net in
the URL, Username is the email you use to login to Jira, and if you do not already
know your API Token, you can create one in your Jira account by navigating to
Account Settings > Security > Create and manage API tokens.
Hightouch supports syncing to the following Jira objects:
Issues
Issue objects in Jira will use a custom field to map the Jira issue to your
row source unique ID. To create a custom field:
Navigate to Settings > Issues > Custom Fields.
Create custom field and create a Text Field (read only) field type.
Ensure all issue fields and custom fields that require syncing are
included in your project's screen. You can add custom field to the desired
screen by navigating to the custom field {">"} Associate to Screens
You can sync columns from your source to Jira's issue fields available to your
selected Project and Issue Type. To sync successfully, ensure the Description field is in
Atlassian Document Format and that
source data representing the following fields are of these types:
parent -> id
priority -> name (for example, Highest, High, Medium, Low, or Lowest)
creator -> accountId
assignee -> accountId
reporter -> accountId
Hightouch doesn't offer syncs for Status fields, this will have
to be done manually in the Jira dashboard.
Ready to get started?
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