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Market better with all of your up-to-date customer data in Acoustic

Acoustic is a premium destination and is only available on Business tier plans.

Supported syncing

TypeDescriptionSupported Sync ModesAPI Reference
Any data setSync data from any source to an Acoustic relational table or databaseUpsertRelational table docs, Database docs

For more information about sync modes, refer to the sync modes docs.

Connect to Acoustic

Go to the Destinations overview page and click the Add destination button. Select Acoustic and click Continue. You can then authenticate Hightouch to Acoustic by entering the following required fields into Hightouch:

  • Pod
  • Client Token
  • Client Secret
  • Refresh Token

You can find your Pod, for example, 6, in your Acoustic Account Settings.

Acoustic pod

If you know the region but are unsure of your pod, you can use the table below.

Campaign URLPod

You can generate the other credentials in the Application Account Access section of your Acoustic Organization Settings. See these instructions for more details.

Sync configuration

Once you've set up your Acoustic destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Acoustic destination you want to sync to.

Syncing relational tables or databases

Hightouch requires an existing database or relational table in Acoustic to sync to. The only supported sync mode is Upsert. In Upsert mode, Hightouch inserts new records and keeps mapped attributes up-to-date on existing records in Acoustic.

Record matching

You can match rows from your model to rows in Acoustic on any column in your model and any key fields in Acoustic. Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync model columns via field mapping. You can map data from any of your model columns to any existing columns in your Acoustic database or relational table. Ensure your model columns data types match the data types of the fields you want to sync to.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

Do nothingKeep the record in Acoustic with all its synced fields
DeleteDelete the synced records from Acoustic

If you enable deletion, Hightouch provides all columns to Acoustic in the deletion API request. This enables Hightouch to uniquely identify a single record, rather than a single key column, which could match multiple records.

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.

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Feature requests?

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Last updated: Jun 9, 2023

On this page

Supported syncingConnect to AcousticSync configurationSyncing relational tables or databasesTips and troubleshootingCommon errorsLive debuggerSync alerts

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