Adobe Campaign pulls together cross-channel customer data into a single view and then puts it to work to create personalized cross-channel campaigns that meet customers where they’re at.
Supported syncing
| Type | Description | Supported Sync Modes | API Reference |
|---|---|---|---|
| Recipients | Sync data from any source to Adobe Campaign recipients | Upsert, Update, Insert | Recipients docs |
For more information about sync modes, refer to the sync modes docs.
Connect to Adobe Campaign Classic
Go to the Destinations overview page and click the Add destination button. Select Adobe Campaign Classic and click Continue. You can then authenticate Hightouch to Adobe Campaign Classic.
Enter the following fields into Hightouch:
- Server URL: Enter your server URL.
- Client ID: Enter your client ID.
- Client secret: Enter your client secret.
Sync configuration
Once you've set up your Adobe Campaign Classic destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Adobe Campaign Classic destination you want to sync to.
Syncing recipients
Sync data from any source to Adobe Campaign recipients.
Record matching
You can match rows from your model to recipients in Adobe Campaign Classic on any column in your model and any field in Adobe Campaign Classic. Ensure the data types of the model column and Adobe Campaign Classic field you select match. Refer to the record matching docs for more information.
In Insert mode, Adobe Campaign Classic automatically generates an identifier for every new record synced, so there is no need to match an existing record.
Field mapping
Hightouch lets you sync recipient fields via field mapping. You can map data from any of your model columns to any recipient attribute.
Delete behavior
The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:
| Behavior | Description |
|---|---|
| Do nothing | Keep the recipient in Adobe Campaign Classic with all its synced fields |
| Clear | Clear all the mapped fields, but keep the recipient in Adobe Campaign Classic |
| Delete | Delete the synced recipients from Adobe Campaign Classic |
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.