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Supported syncing

TypeDescriptionSupported Sync ModesAPI Reference
SegmentsSync data from any source to Xandr segmentsAdd, RemoveSegments docs

For more information about sync modes, refer to the sync modes docs.

Connect to Xandr

Go to the Destinations overview page and click the Add destination button. Select Xandr and click Continue. You can then authenticate Hightouch to Xandr.

To get started with the Xandr API, you need to request access by contacting the Xandr support team. For more information, read the Xandr API docs.

Before configuring your Xandr destination, you will need to follow these steps to generate private and public keys. After generating your keys, register your public key with your Xandr account.

Enter the following required fields into Hightouch:

  • Username: Enter your username.
  • Member ID: Enter your member ID.
  • Public Key Name: Enter the name of the public key.
  • Private Key: Enter your private key

Sync configuration

Once you've set up your Xandr destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Xandr destination you want to sync to.

Syncing segments

Sync data from any source to Xandr segments.

Record matching

To match rows from your model to segment in Xandr, you need to select a model column and corresponding Xandr field. You can match on any of the following Xandr fields:

  • Xandr ID
  • Extended ID
  • External ID
  • Device ID
  • IFA

Field mapping

Hightouch lets you sync segment fields via field mapping. You can map data from any of your model columns to the default segment fields. Ensure your model columns data types match the data types of the fields you want to sync to.

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.

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Last updated: Aug 17, 2023

On this page

Supported syncingConnect to XandrSync configurationSyncing segmentsTips and troubleshootingCommon errorsLive debuggerSync alerts

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