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Daily usage (Marketers & business teams)

AudienceMarketers, lifecycle marketing, paid media, campaign operations teams
Prerequisites
  • Workspace setup
  • Data setup

Marketers use Hightouch daily to build audiences, launch campaigns, and personalize customer experiences. The two main product areas designed for marketing teams are Customer Studio and AI Decisioning (AID).


Customer Studio

Customer Studio is the no-code workspace for creating, activating, and measuring audiences.

  • Build and sync audiences directly to your marketing tools
  • Orchestrate cross-channel journeys and campaign triggers
  • Measure results with Campaign Intelligence dashboards

Customer Studio Quick Start


AI Decisioning (AID)

You must have a Hightouch account to use AI Decisioning.

AI Decisioning (AID) automates campaign decision-making using machine learning.

  • Agents determine the best channel, message, and timing for each customer
  • Insights and Inspector provide visibility into AI-driven choices
  • Collections and Configuration make campaign logic reusable and governed

AI Decisioning Quick Start


Extend your campaigns

Expand campaign capabilities with additional Composable CDP products.

  • Events: Trigger campaigns based on customer actions.

    • Batch events run on scheduled data loads for broad campaigns (e.g., daily win-back emails).
    • Real-time events update audiences and trigger campaigns within seconds (e.g., send a push notification after a loyalty redemption).
      Events overview
      Hightouch Real-time overview
  • Identity Resolution: Unify customer profiles across devices and channels for consistent personalization.
    Identity Resolution overview

  • Match Booster: Improve ad platform match rates by enriching records with additional identifiers (such as phone numbers or emails).
    Match Booster overview

Learn how these products fit together in the Composable CDP overview →

Ready to get started?

Jump right in or a book a demo. Your first destination is always free.

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Need help?

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Last updated: Oct 6, 2025

On this page
  • Customer Studio
  • AI Decisioning (AID)
  • Extend your campaigns

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