LiveRamp

LiveRamp helps you unify customer data across platforms, activate it securely everywhere you need it, and measure performance with precision—without compromising privacy. It turns fragmented identifiers into actionable insights so you can target smarter and drive higher ROI.

Supported syncing

For more information about sync modes, refer to the sync modes docs.

Connect to the LiveRamp SFTP server

Go to the Destinations overview page and click the Add destination button. Select LiveRamp and click Continue. You can then authenticate Hightouch to LiveRamp.

Enter the following fields into Hightouch:

• Host
• Port
• Username
• Password
• (Optional) Private Key
• (Optional) Private Key Passphrase

Sync configuration

Once you've set up your LiveRamp destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the LiveRamp destination you want to sync to.

Syncing audiences via file upload

Upload audience files to LiveRamp via SFTP

Field mapping

Hightouch lets you sync batch file delivery fields via field mapping. You can map data from any of your model columns to the default batch file delivery fields. Ensure your model's columns have the same data types as the fields you want to sync to. For more information on file formatting, refer to LiveRamp's docs.

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to reach out. We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.