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To enable syncing with Orbit first you need to get an authentication token. Go to your Account Settings (on the menu under your profile picture) and click API Token:

API Token

Then copy the value, and create a new Destination in Hightouch, selecting Orbit as the destination type. Lastly, paste the API token into the field. Save the destination and it's ready to start syncing data.

Destination Orbit

Syncing activities

When syncing activities, Hightouch treats any records added to your source as new activities and sends them to Orbit when your sync runs.

To ensure syncs send each activity, your event model must use a truly unique primary key. See the events syncs documentation for more information.

Select the Activities object from the drop down menu. Then you can define a static value for the title and the identity source for all the activities, or define the column that will contain the information.

Lastly, choose the mappings for the columns in your model.

Orbit sync configuration

Syncing members

Select the Members object from the drop down menu.

Record matching

Records can be matched from your source to your Orbit workspace by using the email field.

Orbit sync configuration

Field mapping

You can sync columns from your source to Orbit Member fields.

Orbit sync configuration

Rate limits

By default, Orbit limits 120 requests per IP per minute. If you experience slow syncs, please contact them to increase that limit, and let us know.

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Last updated: Jan 9, 2023

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SetupSyncing activitiesSyncing membersRecord matchingField mappingRate limits

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