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Salesforce Marketing Cloud File Drop (Legacy)

Import and extract data in Salesforce Marketing Cloud with File Drop Automations

This integration has been deprecated. New syncs cannot be created, but existing syncs will continue to run.

Note on Data Extensions

This destination only uploads a file to the SFMC server. You are required to manually configure and run an Import Definition for that file.

Hightouch's standard SFMC destination contains its own robust FTP drop that includes the automatic creation of Data Extensions and execution of Import Definitions.


To get started, you will need your FTP URL, username, and credentials. You can create an FTP user in the Salesforce Marketing Cloud console under Settings > Administration > Data Management > FTP Accounts.

Port 22 will always be used.

Supported authentication methods

Hightouch supports three authentication methods:

  • Username + password
  • Username + SSH private key
  • Username + SSH private key + passphrase

Hightouch supports two formats for the SSH private key:

  • OpenSSH
  • RSA

Provide the full private key for the user, including the header and footer.

For example:

<private key body>
<private key body>
<private key body>


This destination ignores the concept of additions, changes, removals and sends the full results of your model. For example, if your model returns 1,000 rows, your CSV results file will include 1,000 records.

Enter filename

The filename field lets you specify the parent directory and the name of the file you want to use for your results. You can include timestamp variables in the filename, surrounding each with {}. Hightouch supports these timestamp variables:

  • YYYY: Represents the full year in four digits.
  • YY: The last two digits of the year.
  • MM: Two-digit month format (01-12).
  • DD: Two-digit day format (01-31).
  • HH: Two-digit hour format in 24-hour clock (00-23).
  • mm: Two-digit minute format (00-59).
  • ss: Two-digit second format (00-59).
  • ms: Three-digit millisecond format.
  • X: Unix timestamp in seconds.
  • x: Unix timestamp in milliseconds.

All dates and times are UTC.

For example, you could enter upload/{YYYY}-{MM}-{DD}-{HH}-{mm}-result.json to dynamically include the year, month, date, hour, and minute in each uploaded file. Hightouch would insert each file in the upload directory, which would need to already exist in your bucket.

If a file already exists at the path you entered at the time of a sync, Hightouch overwrites it.

Set filename offset

By default, Hightouch uses the timestamp of the sync run to fill in timestamp variables. You can optionally include an offset in seconds. For example, if you want the filename's date to be 24 hours before the sync takes place, enter '-86400' (24 hours * 60 minutes * 60 seconds).

Columns to sync

You can export all columns exactly as your model returns them or choose to export specific ones.

If you map certain fields, Hightouch only syncs the fields you explicitly map.

Format and encoding

The synced file will include a CSV header.

By default, the file will be saved in ASCII encoding. If there are any non-ASCII characters in your results, the file will be saved with utf-8 encoding.

The file will not contain a Byte Order Mark (BOM).

Other considerations

You must ensure that the file that you transmit is processed from the folder before the next sync runs, or else it will be overwritten with the next sync that uses the same filename.

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Last updated: Jan 19, 2024

On this page

Note on Data ExtensionsSetupSupported authentication methodsSyncingEnter filenameSet filename offsetColumns to syncFormat and encodingOther considerations

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