Dropbox

Supported syncing

• All: All mode creates one file with all the rows in the query results, every time the sync runs.
• Insert: Insert mode creates one file with the rows that were added since the last sync.
• Diff: Diff mode creates three files, one for rows added, one for rows changed, and another for rows removed since the last sync.

For more information about sync modes, refer to the sync modes docs.

Connect to Dropbox

Go to the Destinations overview page and click the Add destination button. Select Dropbox and click Continue. You can then authenticate Hightouch to Dropbox via OAuth.

After logging into your Dropbox account, Hightouch prompts you to grant access to your Dropbox account:

After authorizing, you will have successfully connected Hightouch to Dropbox.

Sync configuration

Once you've set up your Dropbox destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Dropbox destination you want to sync to.

Select file format

Hightouch supports syncing JSON and CSV files to Dropbox.

Select folder

Next, select the folder in Dropbox to which you want to sync your files.

Enter filename

The filename field lets you specify the parent directory and the name of the file you want to use for your results. You can include timestamp variables in the filename, surrounding each with {}. Hightouch supports these timestamp variables:

• YYYY: Represents the full year in four digits.
• YY: The last two digits of the year.
• MM: Two-digit month format (01-12).
• DD: Two-digit day format (01-31).
• HH: Two-digit hour format in 24-hour clock (00-23).
• mm: Two-digit minute format (00-59).
• ss: Two-digit second format (00-59).
• ms: Three-digit millisecond format.
• X: Unix timestamp in seconds.
• x: Unix timestamp in milliseconds.

All dates and times are UTC.

For example, you could enter upload/{YYYY}-{MM}-{DD}-{HH}-{mm}-result.json to dynamically include the year, month, date, hour, and minute in each uploaded file. Hightouch would insert each file in the upload directory, which would need to already exist in your bucket.

You can also use other variable values to include sync metadata in the filename:

• {model.id}
• {model.name}
• {sync.id}
• {sync.run.id}

Set filename offset

By default, Hightouch uses the timestamp of the sync run to fill in timestamp variables. You can optionally include an offset in seconds. For example, if you want the filename's date to be 24 hours before the sync takes place, enter -86400 (24 hours * 60 minutes * 60 seconds). If you want the filename's data to be one hour after the sync takes place, you would enter 3600 (60 minutes * 60 seconds).

Columns to sync

You can export all columns exactly as your model returns them or choose to export specific ones.

If you need to rename or transform any column values you're syncing, you can use the advanced mapper to do so. If you choose this option, Hightouch only syncs the fields you explicitly map.

The preceding example shows how to selectively export the company, email, name, and primaryKey fields. Hightouch exports these fields to new fields in the file and ignores all other columns from your results.

CSV options

If you're syncing to a CSV file, you have additional configuration options:

• Delimiter: Your options are comma (,), semicolon (;), pipe (|), tilde (~), and tab
• (Optional) Whether to include a CSV header row in the exported files
• (Optional) Whether to include a byte order mark (BOM) in the exported files, the BOM is <U+FEFF>

Empty file results

You can select how Hightouch should handle empty results files. Empty result files can occur if your model's query results haven't changed since the last sync.

You can select whether to skip empty files. If you skip empty files, it means Hightouch won't export any files if your model's query results haven't changed since your last sync.

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to reach out. We're here to help.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.