To get the most out of a tools like Chargebee, you'll need to update customers and custom fields.
Chargebee has a tedious process of having to update each customer individually. Hightouch solves this problem by letting you define your customers and it's custom fields on top of your data warehouse or production database. This ensures that your Chargebee will always remain in sync with your entire data stack.
When matching records, it is preferred to match it through Chargebee's customer ID. However, if your source has no access to the ID, it may match with other fields, such as email, last name, etc.
If there are multiple rows with same matching value, such as two customers having the same email, it will only select the first customer returned from Chargebee.
You are able to update Chargebee's custom fields through our destination custom field mapping. When referencing the Chargebee custom field within Hightouch, use the API name of the custom field
Something to keep in mind, as you process all your rows of data is that Chargebee limits the amount of times we can update the rows within their product per minute. This is completely dependent on which tier plan you have with Chargebee and if you're using live/test site.
Hightouch sits on top of your data warehouse and can read from Snowflake, Redshift, BigQuery, Databricks, Postgres, MySQL, and many other data sources. You can even fetch data from Google Sheets and Airtable. Hightouch can help activate your data wherever it resides.
We'e written dedicated guides for each supported data source. Take your pick:
If you're missing the credentials necessary to connect to your data source,
try inviting your teammates to Hightouch. You can have unlimited collaborators
in your workspace!
Waiting for credentials to your data warehouse? No problem! You can connect to one of our sample databases to get started right away. For the rest of this tutorial, we'll use our demo Postgres database, which contains a users table with names, emails, locations, and other user attributes. This sample source is available when you log in for the first time—no setup required.
Make sure you've configured your sync to use the correct Chargebee environment! You might've accidentally pointed to a different environment, such as using test site instead of live site. If that doesn't solve your issue, please reach out! We're happy to help.
Hightouch provides full visibility into the Chargebee API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks.
