Deliver best-in-class guest and traveler experiences that drive loyalty
Personalize every touchpoint of the guest experience with unified, actionable customer data.
Your top goals, solved with unified customer data and AI
Build or grow an owned loyalty program
Convert more guests to loyalty members with individually personalized communications and exclusive offers.
Personalize booking experiences in real-time
Deliver relevant offers and recommendations at the right moment to enhance guest experiences and increase booking conversions.
Boost LTV with incremental travel purchases
Provide custom travel recommendations that standout to guests and increase their lifetime value.
Everything you need to personalize guest experiences
Build any audience
Enable marketers to use all of your data — not just users and events. Explore, build, and test any audience with a powerful no-code audience builder.
The most comprehensive data and AI platform for travel and hospitality
We don’t store your data
Hightouch is more secure because no duplicate storage is required. Instead, we simply read from your data warehouse, where your data stays safe and sound.
travel & hospitality use cases
Acquisition campaigns
Drive new bookings by using demographic and travel intent data to target potential travelers and lookalike audiences with exclusive offers, increasing occupancy and reservations.
Suppression campaigns
Reduce wasted ad spend by suppressing loyalty members or frequent travelers from acquisition campaigns using CRM data, reallocating budget toward new or lapsed customers.
Retargeting campaigns
Re-engage users who browsed travel packages but didn’t book by serving dynamic ads featuring their explored destinations and limited-time discounts, recovering lost bookings.
Cross-sell campaigns
Promote ancillary travel services by using booking data to target customers with ads for complementary products like travel insurance or airport transfers, increasing ancillary revenue.
Conversion APIs
Share online and offline conversion data with ad platforms, enabling algorithms to better identify and target users with a higher likelihood of converting to improve campaign performance.
Media networks
Monetize customer insights by offering anonymized audience segments to brand partners for targeted advertising, generating incremental revenue through premium audience data sales.
Upsell & cross-sell campaigns
Recommend room upgrades, premium cabin classes, or tour packages during and after booking to increase revenue per customer.
Seasonal campaigns
Promote seasonal travel offers, such as ski resorts in winter or beach vacations in summer, driving urgency and peak-season bookings.
Churn prevention campaigns
Identify and re-engage frequent travelers who haven’t booked in a while by offering personalized discounts or loyalty rewards.
Localized promotions
Promote staycations, local events, or last-minute deals to increase bookings from nearby travelers.
Anniversary campaigns
Celebrate customer loyalty milestones with exclusive offers, such as extra loyalty points or discounts on repeat bookings.
Reactivation campaigns
Re-engage inactive travelers with exclusive offers or discounts to encourage repeat bookings.
Membership engagement campaigns
Encourage loyalty program participation with exclusive perks like double points, free upgrades, or early access to deals.
Special occasion campaigns
Offer personalized promotions for birthdays, anniversaries, or milestone events to increase emotional engagement.
Post-trip campaigns
Follow up with travelers after their trip to encourage reviews, recommendations, and future bookings.
Dynamic home page content
Display personalized banners featuring recommended destinations, hotel deals, or flight offers based on browsing history to increase engagement and boost conversions.
Dynamic app experiences
Simplify trip management by highlighting upcoming trip details, one-click check-ins, or weather updates for destinations on the app’s home screen, improving user retention and experience.
Dynamic search results
Tailor search filters to prioritize trending destinations, personalized travel deals, and user preferences to accelerate the booking process and improve conversion rates.
Multi-destination recommendations
Suggest additional destinations or stopovers based on current bookings to increase trip value and drive incremental revenue.
Next best action
Encourage high-value travel actions such as joining a loyalty program, booking add-ons, or upgrading flights/accommodations to increase engagement and revenue.
Live event recommendations
Use geolocation to suggest local concerts, tours, or dining experiences in the traveler’s destination, driving ancillary revenue and improving customer satisfaction.
Travel goal tracking
Show progress toward travel rewards like free trips or exclusive upgrades for frequent bookers, deepening engagement and incentivizing future bookings.
Early bird campaigns
Promote early-bird discounts for customers planning vacations months in advance to stabilize bookings and lock in revenue earlier.
Interactive itineraries
Provide real-time updates on trip details, including weather forecasts, local events, and dining suggestions, to enhance the traveler’s experience and increase app engagement.
Recognized by industry leaders
Connect to 250+ tools
Send any data to any tool. Skip building and maintaining pipelines, uploading CSVs, and having data silos across marketing, sales, customer success, finance, and analytics.
