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Hightouch named a Strong Performer in 2025 Gartner® Voice of the Customer Report for CDP

Read real reviews from Hightouch customers.

'Gartner Peer Insights Voice of the Customer' graph excerpt from 2025 Gartner® Voice of the Customer Report for CDP

4.6/5average
rating

88%willing to
recommend Hightouch

4.5/5Product
Capabilities rating

Finally, a Customer Data Platform that actually delivers

Zero data copy

Hightouch is built around your data warehouse. It brings a full set of CDP capabilities to your existing data investment without requiring any copying of data or introducing security risks.

Access all your data

Traditional CDPs are limited to user and event data they collect. With Hightouch, you can leverage all of your data, from any source. Bring together any number of customer identities.

Fast return on investment

Hightouch delivers value in days, not months. By working directly on top of existing data infrastructure, implementation is fast and efficient, so you can see value quickly.

Trusted by industry leaders

Spotify.
Warner Music Group.
PetSmart.
Ramp.
Calendly.
Grammarly.
Anaconda.
Dominos.
Spotify.
Aritzia.
Dominos.
Nando's.
Warner Music Group.
PetSmart.
WHOOP.
Chime.
Iterable.
Ramp.
Calendly.
Docusign.
Grammarly.
Cars.com.
Anaconda.
Headway.
Read case studies
  • 5.0overall user ratingHightouch are a pleasure to work with and the platform is brilliant! It makes activating customer data a breeze.Senior Product Manager
  • 5.0overall user ratingNothing is easier than building and syncing your audience through Hightouch.Lifecycle Marketing Manager
  • 5.0overall user ratingWe replaced our previous CDP with Hightouch, and have been happy so far with the product.VP of Customer Success
  • 5.0overall user ratingHightouch has truly helped streamline our everyday business needs, allowing us to focus on our core project objectives.Product Marketing Manager
  • 5.0overall user ratingThe platform's marketer-centric interface, paired with an exceptional account team and stellar support, makes it a standout.Director of Marketing

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Leading a new era of CDPs

Comparisons of features of Traditional CDPs versus Hightouch.

Traditional CDP

Hightouch
Data flexibility

Limited data flexibility

Traditional CDPs only allow you to access and activate basic customer data like users and events.

Unlimited data flexibility

Access and activate any data in your organization like complete customer profiles, data science models, product catalogs, inventory data, accounts, reservations, households, and more.

Sources of truth

Manage multiple sources-of-truth

Traditional CDPs are built on duplicative data storage — your database and theirs.

Get a single source-of-truth

Keep your CRM, email tools, advertising platforms, and analytics dashboards all on the same page by storing and activating data all in one place — your existing data infrastructure.

Implementation effort

6-9 month implementation

Traditional CDPs require a huge lift to set up. You must integrate your existing data manually and conform to their rigid structures.

Implement your first use case in weeks

Don't take a leap of faith. Hightouch is quick to set up because it is built on your existing data infrastructure. 90% of customers are fully onboarded in just days or weeks.

Real-time

Real-time, with limits

Traditional CDPs limit the data you can use for real-time marketing and can take months (or years) to deploy.

Real-time unlimited

Get up and running with sub-second real-time marketing that combines behavior signals with all of the data in your data warehouse.

Analytics

Siloed analytics

Traditional CDPs have limited analytics solutions causing marketers to struggle to easily piece together insights on their campaigns from disparate sources.

Closed-loop analytics

Hightouch provides highly-flexible campaign analytics allowing you to tie performance to business metrics and explore using any trait, audience, or custom parameter.

Unlimited data flexibility

Access and activate any data in your organization like complete customer profiles, data science models, product catalogs, inventory data, accounts, reservations, households, and more.

Get a single source-of-truth

Keep your CRM, email tools, advertising platforms, and analytics dashboards all on the same page by storing and activating data all in one place — your existing data infrastructure.

Implement your first use case in weeks

Don't take a leap of faith. Hightouch is quick to set up because it is built on your existing data infrastructure. 90% of customers are fully onboarded in just days or weeks.

Real-time unlimited

Get up and running with sub-second real-time marketing that combines behavior signals with all of the data in your data warehouse.

Closed-loop analytics

Hightouch provides highly-flexible campaign analytics allowing you to tie performance to business metrics and explore using any trait, audience, or custom parameter.

We don’t store your data

Hightouch is more secure because no duplicate storage is required. Instead, we simply read from your data warehouse, where your data stays safe and sound.

ISO 27001 Certification.

Gartner, Voice of the Customer for Customer Data Platforms, Peer Contributors, 29 August 2025

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from .Hightouch