In 2024, American Express card members spent roughly $1.5 trillion. To put that in perspective, that’s around 6% of the entire U.S. GDP passing through a single card network.
When Amy Gindikin, at down with me to talk about her experience working on the lifecycle team at American Express, I expected to hear about high-level data models and massive budgets. Instead, she shared two important lessons about a $40 baggage fee and a philosophy she called "Project Marie Kondo.”
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