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Orbit

Enrich data of your community members and automate actions

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Optimize your community team's processes by providing them with constantly synced data

Create a single shared view of your community members and their activity using all your data

Operate a high-touch community support model with up to date knowledge of user actions

Sync high quality, modeled data from your warehouse to enrich user attributes‍

The world’s most innovative companies choose Hightouch as their Customer Data and AI Decisioning Platform

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Improve your Orbit data with Hightouch

CRM use cases

By maintaining an up-to-date, 360-degree view of prospect and customer data, you can provide your customer-facing teams with the necessary context they need before engaging with customers. This context includes crucial information such as customer history, preferences, and other relevant data. By having the most current information at their disposal, your team can create personalized experiences for your customers, resulting in increased engagement and a higher likelihood of conversions.

Customer success use cases

Customer retention is a crucial aspect of building a successful business. It involves keeping customers engaged and loyal to your brand over time. One effective method for achieving this is to gain a deep understanding of your customers' product adoption, engagement, and usage, and to ensure that your customer success teams have access to this data. With up-to-date information at their disposal, your team can increase engagement, customer satisfaction, and ultimately foster long-term loyalty.

Analytics use cases

Ideally, your data warehouse should serve as the true source of data that contains all of your customer data. When this is the case, using your warehouse as the source for your analytics platforms enables richer product-usage analysis. You can sync enriched data from your warehouse to create more granular segments as well as bring in data from your engagement tools. Additionally, you can ensure that your product and growth teams work with data that is always up-to-date and in the expected format.

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Chaotic graph of interconnected nodes representing data warehouses, data, and business tools. — Before Hightouch
Inconsistent and inaccurate data
Laborious and expensive
Brittle and inflexible

Clean and easily readable graph of data moving from a warehouse node, to Hightouch, to business tools. — After Hightouch
Consistent and accurate
Observable and governed
Scalable and flexible