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Overview of Role

  • Deliverability Advisor: Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.

  • Migration Management: Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.

  • ISP Relations: Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.

  • Performance Analysis: Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.

  • Strategic Improvement: Provide guidance and recommendations to help improve deliverability performance over time.

  • Enablement: Help build understanding of deliverability best practices across internal teams and with external customers.

  • Product Collaboration: Partner with engineering and product teams to support customer success and inform product direction.

What We're Looking For

  • 8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms)

  • This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook

  • Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement

  • Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions

  • Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations

  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences

  • Ability to manage multiple customer situations at once, prioritizing based on urgency and impact

  • Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead

 

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