What's new at Hightouch (March 2022)

We’ve been hard at work over the past month adding new features and building out our product, so we thought we’d give you a brief update. We will be speaking at Data Council from March 23-24 so make sure to stop by and say hello if you are in Austin.

New Features

We were a little light on product features this month because we are in the process of finalizing a huge new product feature that is going to revolutionize the world of Reverse ETL and data activation.

View SQL:

We just rolled out a new feature for Hightouch Audiences. You can now view the SQL behind every audience. That way, you can fully understand the operations that Hightouch is performing on your behalf (and make sure we’re doing what you want us to do for you!)

Template Mappings

With Template Mappings, you can now manipulate data directly in Hightouch using transformation functions. You are no longer forced to do data manipulation in your SQL queries and models. With Template Mappings you can apply LiquidJS to your data columns, enabling all sorts of super-easy transformation, validation, or hashing features. Instead of just a simple dropdown to select data columns, you'll see the following box, which includes super flexible manipulations.

Currently, Template Mappings only supports the following destinations:

• Airtable
• Google Sheets
• Appcues
• Attio
• Freshsales
• Front
• Gainsight
• Linkedin
• Salesforce
• Pardot
• Pendo
• Posthog
• Servicenow
• Snapchat
• Webflow

However, we are working hard to implement this feature across all of our integrations.

New Integrations

We’ve also been hard at work building out new integrations to continue in our efforts in offering the most integrations and creating the most versatile Reverse ETL platform available.

• Datadog Integration: With our newest integration with Datadog integration you can finally receive real-time metrics and events about your syncs. This gives you even greater observability so you can monitor the overall health of your syncs.

• PostHog Destination: Leverage our latest PostHog integration to enrich your product analytics data with even more granular user data from your warehouse and enable your Product and Growth teams to take full advantage of all the features within PostHog.

• Appcues Destination: Power your Appcues workspaces with enriched user data straight from your warehouse and take advantage of features like Flows and Segments too better support your business teams.

• Pendo Destination: Perform more granular analysis on your customers and better understand their user behavior by enriching Pendo with data directly from your warehouse to increase product adoption and accelerate onboarding.

• ServiceNow Destination: Automate your daily workflows and power your day-to-day operations with the data in your warehouse to unlock real productivity and drive business value.

• Metabase Data Source: We now support Metabase as a data source, which means you can now use your data in Metabase to power your business users in their favorite tools.

Pedram’s Community Newsletter

Pedram, our resident data expert and Head of Data, launched a newsletter specifically for data practitioners. It’s completely editorially independent from Hightouch. In it, he focuses on bringing you relevant, topical advice on practical matters that data people can relate to you. If you’re interested in seeing what he has to say, you can subscribe to Data Columns and check out the previous two editions.

Unbundling the CDP

There are a lot of components to a conventional CDP and even after a successful implementation, there are still many problems. Fortunately, Lee Hammond, our foremost Product Evangelist, was willing to share the lessons he’s learned working in Martech over the past 10 years at companies like Universal Music Group to show how you can build an unbundled CDP on top of your warehouse.

The Implementation Free CDP

There’s a lot of discussion around CDPs as every vendor in Martech tries to sell the promise of a single unified customer profile. How long are you willing to wait to implement a CDP though? The average implementation time is usually around six months. Read Lee Hammond’s latest blog post to learn how you can accelerate time-to-value with an unbundled CDP approach.

Observability

It's been over a year since we announced our live debugger and we’ve added a lot of features since then. It’s never been easier to view row-level and sync-level errors. Check out our latest blog post on observability to learn why no other Reverse ETL platform compares to Hightouch.

Customer Highlight

As one of the largest comparison services companies in Australia, multi-channel touchpoints are crucial to Compare Club’s success.

Moving data out of Snowflake was challenging and time-consuming. The adoption of Hightouch has also lowered engineering time from weeks to minutes and increased the revenue generated per lead and lower the CPL in Facebook. Using Hightouch, Compare Club has lowered the cost of customer enquiries by as much as 9.5% for some segments.

New hires

We’ve been hiring like crazy over the last few months and still have many more roles to fill on our Careers Page. Recently, we hired our first VP of sales, Prakash Durgani. He has 20+ years of experience in technology leading Sales and go-to-market teams across companies like Segment, Sourcegraph, Opower, etc.