Give support teams the product data they need to help users and offer quick resolutions
Optimize your customer success processes by providing teams with constantly synced data
Sync data about users and accounts into Intercom to orchestrate hyper-personalized multi-channel campaigns (known as Series)
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Customer success use cases
Customer retention is a crucial aspect of building a successful business. It involves keeping customers engaged and loyal to your brand over time. One effective method for achieving this is to gain a deep understanding of your customers' product adoption, engagement, and usage, and to ensure that your customer success teams have access to this data. With up-to-date information at their disposal, your team can increase engagement, customer satisfaction, and ultimately foster long-term loyalty.
Email use cases
This integration enables the creation of email campaigns that are not only timely and relevant, but also highly personalized to your customers. By relying on accurate and fresh data from your warehouse, you can ensure that your email campaigns are delivered at critical moments. The integration allows you to create a 360-degree view of your customers, so you can tailor your messaging to their specific needs and preferences. Whether you want to drive engagement, increase conversions, or improve customer loyalty, up-to-date data is key to achieving your goals.
Live chat & help desk use cases
Providing excellent customer support is one of the most important aspects of building a successful business. This integration can help you win your customers' loyalty and retain them for the long term by delivering unparalleled and highly personalized support. With this integration, you can offer solutions and resolutions faster than ever before, without ever asking your customers redundant questions. By providing a seamless support experience, you can increase customer satisfaction and foster long-term loyalty.
Product experience use cases
With this integration, you can power your product experience platform with the most up-to-date user data directly from your data warehouse. By syncing enriched data from your warehouse, you can augment properties on users and fully utilize your platform’s features. This ensures that your team has the most accurate and relevant data at their fingertips, allowing them to make data-driven decisions that drive product growth and retention.
Sales use cases
Enhance the selling experience and improve your sales team's performance by providing an up-to-date picture of prospects and leads. With a comprehensive understanding of their leads, your sales team can tailor their approach and messaging to better match the needs and preferences of each individual prospect. In turn, your prospects will appreciate the more relevant outreach and engagement.
Surveys use cases
This integration allows you to provide your users with highly-personalized survey experiences using rich segmentation data directly from your warehouse. With this integration, you can easily create and distribute surveys that are tailored to the specific needs and preferences of your users, while also gaining valuable insights into their behaviors and preferences.