Genesys
Connect conversations across channels and deliver seamless customer experience with Genesys Cloud.
Create and update external contacts and keep their data in sync with your data source
Add organizations and keep their attributes and data fresh to ensure positive customer experiences.
Improve your Genesys data with Hightouch
CRM use cases
By maintaining an up-to-date, 360-degree view of prospect and customer data, you can provide your customer-facing teams with the necessary context they need before engaging with customers. This context includes crucial information such as customer history, preferences, and other relevant data. By having the most current information at their disposal, your team can create personalized experiences for your customers, resulting in increased engagement and a higher likelihood of conversions.
All 35+ Genesys integrations
Before Hightouch
Inconsistent and inaccurate data
Laborious and expensive
Brittle and inflexible
After Hightouch
Consistent and accurate
Observable and governed
Scalable and flexible