We have updated our online terms. This notice is only applicable to you if you have an account that you created before March 13, 2025, or otherwise agreed to a previous version of these updated terms. These updated terms are available at the hyperlinks provided below.

Please review this notice, which covers the upcoming changes that are material in nature, and all updated terms below in their entirety to familiarize yourself with these changes. These updated terms will be effective and binding as of May 13, 2025. No further action is required on your part. Your continued use of our services automatically constitutes your acceptance of these updated terms, which completely replace all previous versions, unless otherwise specified below. Please note that we have not changed your ability to use our services. You may continue to access your account and use our services as you always have.

Hightouch Data Processing Addendum

Note: If you have negotiated a separate DPA with us (or the equivalent) that does not permit Hightouch to make unilateral changes on notice, the updated DPA will not apply to you. If you have negotiated a separate DPA with us that provides an opportunity to object to our engagement of new sub-processors, please provide any objections to legal@hightouch.com.

We’ve added new sub-processors to our services. These sub-processors provide Hightouch with analytics related to usage data and help us improve our internal operations. Additionally, they allow us to provide an enhanced support experience. Notably, none of our new sub-processors have access to the data you store in your data warehouses or any sensitive information passed through the Hightouch tool.

Hightouch Enterprise Terms

We’ve redefined “Hightouch Services” to encompass the entirety of our offerings and inserted a definition for “Highly Sensitive Data.” We’ve also added a clause to our terms indicating that unless you opt out of renewal at least sixty (60) days before the end of your current subscription, your subscription will be automatically renewed.

Hightouch Privacy Policy and Platform Privacy Policy

We’ve updated the Privacy Policy and Platform Privacy Policy to add references to our certification under the EU-U.S. Data Privacy Framework and its UK Extension. This certification means that we have certified to the U.S. Department of Commerce that we adhere to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and that we have certified to the U.S. Department of Commerce that we adhere to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. This is an acceptable framework to permit transfer of EU/EEA data to the United States. To learn more about the Data Privacy Framework (DPF) Program and to view our certification, please visit https://www.dataprivacyframework.gov/.

Additionally, we have added clarifying language regarding the Hightouch App for Slack. This language establishes how the Hightouch App for Slack can be used and how it processes your data. We have also provided a link to the Slack mechanism for requesting the removal of your personal data from Slack.